100% Money Back Guarantee
We’re confident you will LOVE our products, so we’ve decided to let you try them risk free with our Money Back Guarantee.
Refund Terms & Conditions
1. Should you wish to make a claim specifically relating to your product being damaged in transport or the incorrect goods received, this must be done within 48 hours of receiving your goods, contacting us by telephone or email.
2. Marzena does not have to provide a refund if you simply change your mind on an item, so please choose carefully.
Money Back Terms & Conditions
1. The Money Back Guarantee is valid for all online purchases placed on www.nz.marzena.com, as well as through any official Marzena stockists, and can only be applied for via email to sales@marzena.com
2. For a refund application to be approved:
a. All of the following details must be fully completed via email:
- Use the email subject heading “Refund Request (your name)”
- First and last name
- Street Address, city, state, post code, country
- Contact phone number
- Proof of purchase & original order confirmation email
- Product details
- Reason for requesting a refund
b. The refund may not be processed, returned or acknowledged if incomplete or incorrect information is provided.
3. For the Marzena product to be eligible for a refund:
a. All instructions on product were followed upon first use, including a patch test
b. must have most of the contents remaining
4. Money Back refund must be applied for no less than 7 days after purchase.
5. Refund Payments will be made:
a. For the amount on the original purchase receipt or RRP, whichever is less;
b. By refund to your original method of payment or into a specified Australian or New Zealand bank account
c. Within 10 business days of the application being accepted
d. Marzena reserves the right to reject any refund application it deems inappropriate or an abuse of the offer, or the subject of fraud.
6. Marzena reserves the right to change these terms and conditions without prior notice.
a. All of the following details must be fully completed via email:
- Use the email subject heading “Refund Request (your name)”
- First and last name
- Street Address, city, state, post code, country
- Contact phone number
- Proof of purchase & original order confirmation email
- Product details
- Reason for requesting a refund
b. The refund may not be processed, returned or acknowledged if incomplete or incorrect information is provided.
3. For the Marzena product to be eligible for a refund:
a. All instructions on product were followed upon first use, including a patch test
b. must have most of the contents remaining
4. Money Back refund must be applied for no less than 7 days after purchase.
5. Refund Payments will be made:
a. For the amount on the original purchase receipt or RRP, whichever is less;
b. By refund to your original method of payment or into a specified Australian or New Zealand bank account
c. Within 10 business days of the application being accepted
d. Marzena reserves the right to reject any refund application it deems inappropriate or an abuse of the offer, or the subject of fraud.
6. Marzena reserves the right to change these terms and conditions without prior notice.